Value

Use this tool to calculate the potential impact of Xpensert on your company’s bottom line.

Reduce or eliminate telephony fraud:

Our system detects and sends alerts when there is an irregular use of authorization codes, calls placed outside normal business hours, and calls to unusual destinations. Also, each employee can be requested by email to provide details on certain called numbers to build a contacts database and further determine the relation of a call to the company’s business

Charge telephony services to cost centers or clients:

Some companies wish to charge a customer (call centers), an employee or an internal cost center for the calls they make or receive.  We provide a widely flexible rate schema that has enabled some large Colombian call centers (Atento-Telefonica, Teledatos) to automatically allocate and charge calls at the very moment they are made.

Optimize telephony resource allocation:

Does your company have enough phone lines? Is your company losing calls because inbound calls cannot get through? Are there any circuits which have no call traffic? What are the use patterns of the telephony circuits? Is it necessary to allocate specific lines for inbound traffic and leave others for outbound? These are some of the questions an IT manager might face: the Xpensert system answers these and many more.

Manage the complexity of telephony provider invoice processing:

With the multitude of telecommunication service offerings, varying rate schedules, different billing periods and multiple providers, processing provider invoices can be daunting. Our system automates this process by tracking each invoice and each call charged in each invoice.

Access to a telephony expert:

We have 10 years of experience indentifying how to reduce telephony cost, optimize resource use, increase employee productivity and manage the telephony provider invoice process. Our proprietary tools and technology enables the client to have better control to achieve savings in their telecom expenses. Our professional analysis service can also be contracted to analyze the data and build an executive report with the recommendations on how best to optimize their telecom systems.